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Universal Credit

If you already get other benefits

Universal Credit is replacing the following benefits:

  • Child Tax Credit
  • Housing Benefit
  • Income Support
  • income-based Jobseeker’s Allowance (JSA)
  • income-related Employment and Support Allowance (ESA)
  • Working Tax Credit

If you currently get any of these benefits, you do not need to do anything unless:

  • you have a change of circumstances you need to report
  • the Department for Work and Pensions (DWP) contacts you about moving to Universal Credit

If you get tax credits, they will stop when you or your partner applies for Universal Credit. 

Who to contact

Contact Name
Universal Credit helpline
Contact Position
Telephone: 0800 328 5644 Textphone: 0800 328 1344 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644 Video relay service for British Sign Language (BSL) users - check you can use this service Welsh language: 0800 328 1744
Telephone
You are advised to check with your telephone provder for call costs to this number
Website
GovUk website

Time / Date Details

Session Information
8am-6pm
Days
Monday, Tuesday, Wednesday, Thursday, Friday
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