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PALS ( Patient Advice and Liason Service)

PALS provides FREE advice,information and support for patients,their families,carers and the public

PALS aims to :

  • Advise and siupport service users,their families and carers
  • Listen to concerns,queries and suggestions
  • Help to sort out problems quickly
  • If we can't help,find someone who can
  • Provide advice,support and information on local NHS services

PALS cannot :

  • Deal with legal enquiries
  • Advise on private medical support
  • Provide direct medical advice
  • Provide information about benefits

PALS is free and confidential

  1. We act independently when handling your concerns.We can liase with staff,managers and other organisations to sort out problems quickly
  2. We can refer you to specific local or national support agencies,if necessary
  3. We can support you at meetings ( e.g reviews,ward round,outpatient appointments etc)
  4. We don't give out any information about you without your consent
  5. We use the information that you give us,where possible,to change and improve our services

You can get in touch with PALS by telephone,e-mail or writing.If you call us, we are happy to call you back.

Where to go

Name
PALS
Address
Coventry and Warwickshire Partnership NHS Trust
Wayside House,Wilsons Lane
Longford
Coventry
Postcode
CV6 6NY

Who to contact

Telephone
0800 212 445 Freephone no charge for mobile or landline
024 7653 6804
Text - 07826 900 926
E-mail
pals.complaints@covwarkpt.nhs.uk
Website
www.covwarkpt.nhs.uk/.../default.aspx

Time / Date Details

Session Information
Open from 09:00 to 17:00
Days
Monday, Tuesday, Wednesday, Thursday, Friday

Other Details

Costs

Details
FREE
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