PALS provides FREE advice,information and support for patients,their families,carers and the public

PALS aims to :

• Advise and support service users,their families and carers
• Listen to concerns,queries and suggestions
• Help to sort out problems quickly
• If we can't help,find someone who can
• Provide advice,support and information on local NHS services

PALS cannot :

• Deal with legal enquiries
• Advise on private medical support
• Provide direct medical advice
• Provide information about benefits

PALS is free and confidential

1. We act independently when handling your concerns. We can liaise with staff,managers and other organisations to sort out problems quickly
2. We can refer you to specific local or national support agencies,if necessary
3. We can support you at meetings ( e.g reviews,ward round,outpatient appointments etc)
4. We don't give out any information about you without your consent
5. We use the information that you give us,where possible,to change and improve our services

You can get in touch with PALS by telephone,e-mail or writing. If you call us, we are happy to call you back.

Healthwatch is the local champion for health and social care which exists to ensure your voice is heard and that NHS leaders and other decision makers are held to account. They use your feedback to improve care.

They are independent and are not part of NHS or care services and will:

• Answer your questions about local health and social care services through its information helpline service
• Listen to what you think about NHS and social care services and tell those who plan and run services your feedback on what works and what should be changed